Terms of service

Terms of service

Terms of Service

Effective: October 31, 2026

Welcome to Boarding School Games (“BSG,” “we,” “us,” or “our”). By accessing or using our website, products, and services, you agree to these Terms of Service (“Terms”). If you do not agree, please do not use the site.

1) About Boarding School Games

End users and ZBag eligibility: BSG sells products for end use and personal gifting, not as a wholesale or resale supplier. ZBag is reserved for individuals making personal or household purchases or personal gifts. Businesses, resellers and people purchasing on their behalf may not load, earn, redeem or otherwise use ZBag for business or commercial purposes, including business inventory, resale, business operations or corporate purchasing. Using a personal account, another person or a gift-card conversion does not bypass this restriction. Owning or working for a business does not by itself exclude an individual's personal purchases. We may decline or cancel orders contrary to these restrictions under our applicable order and refund policies. Business use may result in discretionary loss of ZBag eligibility and lawful forfeiture as described in Section 6; it does not automatically constitute a purchase ban.

All sales are subject to availability, allocation, and these Terms.

2) Independent Reseller Status

Boarding School Games is an independent reseller. The appearance of a publisher, manufacturer, brand, trademark, product name, logo, product image, or other identifying information on this site does not imply that Boarding School Games is an authorized retailer, distributor, affiliate, sponsor, or partner of that publisher or manufacturer unless expressly stated.

Trademarks, product names, logos, and related identifying information are used to identify genuine products offered for sale. Unless a listing says otherwise, products sold as new are genuine, sealed retail products lawfully acquired for resale.

Publisher warranties, replacement-part programs, organized-play benefits, promotional benefits, or other authorized-channel services may vary by publisher and may not apply to purchases from Boarding School Games.

3) Other Policies Incorporated by Reference

These Terms work together with our other policies, which are part of your agreement with us:

  • Refund & Returns Policy
  • Shipping Policy
  • Privacy Policy

If there is a conflict, these Terms control unless a policy explicitly states otherwise.

4) Accounts; Accuracy of Information

  • You must provide accurate contact and payment information and keep it current. You are responsible for checking the complete shipping address submitted with each order, including details supplied by autofill, saved addresses, or express checkout wallets. We change shipping addresses only at your direction. A package returned to sender because of an incorrect or incomplete address you provided may require additional shipping payment to resend. See our Shipping Policy for address-change requests and details.
  • We may cancel or refuse an order if we suspect fraud, abuse, policy violations, or resale activity that conflicts with our agreements.
  • You must be able to enter a binding contract (typically 18+). Parents/guardians are responsible for purchases by minors.

5) Prices, Taxes, and Errors

  • Prices are shown in USD and may change without notice (except where required by law).
  • You are responsible for applicable taxes, duties, and shipping.
  • We may cancel all or part of an order affected by typographical or system errors (pricing, availability, shipping quotes). We do not offer refunds or price adjustments for pricing errors. If we cancel an order or item, the amount paid for it is returned under our Refund & Returns Policy.

5A) 24-hour cancellation window (most orders)

All transactions, including in-stock purchases, ZBag purchases, and gift card purchases, are cancelable for a refund to the original payment method within 24 hours of purchase, provided the order has not already been fulfilled or redeemed as store credit within that window. After 24 hours, cancellations and refunds follow the Refund & Returns Policy and any product-specific terms.

5B) Large / high-risk orders (manual review exception)

Orders that are unusually large in quantity, high in total value, or flagged for manual review/verification (including suspected resale, policy abuse, fraud risk, chargeback risk, or the need to verify address/payment details) may have cancellation restrictions even within the 24-hour window.

  • We may refuse cancellation once processing/fulfillment begins.
  • If we do cancel/refund, we may deduct non-refundable payment processing fees and related handling costs from the refund, up to 15% of the total paid.
  • If we are able to void the authorization and avoid processing fees, we will do so.

5C) Returns and exchanges of fulfilled orders

This amendment applies only to customer-requested returns or exchanges of merchandise from orders already fulfilled by Boarding School Games. Merchandise must be unopened and in brand-new condition and must reach us no later than 30 calendar days after the date tracking shows it was delivered (for Local Delivery, the date we delivered it). The customer pays return shipping. Approved returns and exchanges receive store credit for the merchandise amount actually paid, less a 15% reduction in value. For an exchange, use that credit toward replacement merchandise. If the returned merchandise arrives damaged, we inspect it and determine the reduction in value based on its condition instead of applying the standard 15%. All other policies remain unchanged. See the Refund & Returns Policy for instructions and full terms.

6) ZBag (Store Credit) & Gift Cards

  • Nature and use: ZBag is BSG credit applied as a discount to eligible items, including Rush My Order. It cannot directly pay shipping. Shopify store credit and BSG gift cards are separate balances. Earned/promotional ZBag has no cash value and cannot be redeemed for cash. Purchased and earned/promotional ZBag have different refund and account-closure treatment under these terms. See using ZBag.
  • No fees / No expiration: ZBag credits and BSG gift cards have no dormancy fees and do not expire.
  • Refundability (purchases of ZBag/gift cards): Purchased ZBag credits and BSG gift cards are refundable to the original payment method for 24 hours if unredeemed. After 24 hours (or once any portion is redeemed), purchases are final.
  • Eligibility: ZBag is reserved for personal, household and personal-gift purchases by individuals. The end-user and business-use restrictions in Section 1 apply.
  • Gift cards and transfers: The ZBag guide explains gift-card purchases, gifting, shipping use and conversions. Buying a gift card or loading ZBag earns no rebate. Direct transfers between customers' ZBag wallets are prohibited. Gift cards cannot be used to purchase ZBag.
  • Rebates: Qualifying purchases can earn a NiceList gift rebate and a separate ZBag spending rebate. The ZBag guide explains current rates, eligibility, exclusions and timing. Rewards are for a later purchase. A cancellation or refund removes the order's ZBag spending rebate; its NiceList gift rebate is revised or removed to reflect the changes. See rebate adjustments. NiceList eligibility is separate from permission to shop; Section 10 applies.
  • Refund balances: Refunds expressly due to the original payment method under our 24-hour grace period or applicable law continue to follow those rules. For an approved refund of an amount originally paid with ZBag, that amount returns to ZBag. Other approved store-credit refunds normally go to Shopify store credit. We may offer ZBag instead at our discretion and with your authorization. Shopify store credit and ZBag are separate balances. A refund or cancellation also affects the associated rebates as explained in these policies.
  • Inactive balances & conversions: If a ZBag balance shows no activity for 12 months, we may convert it to a BSG digital gift card of equal value (no fees, no expiration) and email it to the address on file. If we change ecommerce platforms, discontinue ZBag, or close an account, we may also convert remaining ZBag that is not lawfully forfeited to a BSG digital gift card (equal value, no fees, no expiration), subject to any different treatment required by law.

Program changes and existing balances

BSG may change ZBag rebate rates, eligibility, qualifying purchases, waiting periods and other program policies, or discontinue the program, at any time for future transactions, subject to applicable law and any required notice. Updated terms will state their effective date. A program change will not reduce the face value of valid ZBag already purchased or earned. Valid rebates awaiting their scheduled posting remain governed by the rates and terms applicable when the qualifying purchase was made. We may preserve remaining value through an equal-value BSG gift card under the conversion rules above. Normal spending, refunds, cancellations, order adjustments and corrections to credit issued in error still apply. The separately stated forfeiture provisions for purchase bans, exploitation and discretionary business-use enforcement also apply, only to the extent permitted by applicable law. General policy changes do not override this protection for existing balances.

Order of Use / Allocation of ZBag

ZBag may be issued from two sources: (a) Purchased ZBag (paid store credit) and (b) Earned/Promotional ZBag (rebates, adjustments, goodwill credits, or other no-cash-value promotions). When ZBag is spent, our system may apply credits in an order determined by BSG. Unless a product/promo explicitly states otherwise, purchased ZBag is applied first, and earned/promotional ZBag is applied last.

BSG’s internal account ledger is the source of truth for ZBag issuance and use. In the event of a dispute about which ZBag was spent, BSG will determine allocation at its sole discretion based on ledger history. A customer’s lowest ZBag balance reached since their most recent purchased-ZBag transaction will be treated as the maximum possible remaining purchased-ZBag portion at any time.

Bans, exploitation and business use

To the extent permitted by applicable law, a purchase ban or confirmed exploitation of ZBag results in forfeiture of the customer's remaining ZBag, including earned/promotional credit and pending rebates. Business use of ZBag is prohibited and may, at BSG's discretion and to the extent permitted by applicable law, result in removal of ZBag eligibility and forfeiture of remaining ZBag. This discretion applies to business use separately from the ban and exploitation rules. Purchased ZBag is forfeited only where legally permitted; any purchased value that cannot lawfully be forfeited will be handled as applicable law requires. Losing NiceList gift-rebate eligibility alone does not forfeit an existing balance or remove the standard ZBag spending rebate on otherwise eligible purchases. Ordinary non-punitive account closure does not itself trigger forfeiture.

7) Shipping; Risk of Loss

Shipping, processing times, and split-shipment options are described in our Shipping Policy. Risk of loss passes to you upon carrier pick-up. Shipping is non-refundable except in the case of carrier-confirmed loss.

8) Used Products

Used items are re-certified for completeness/playability prior to shipment and may require additional handling time. Due to the nature of used goods and fraud risk, used items are sold as-is after certification and are not returnable.

9) Promotions, Discounts & Limits

  • Promotions may be modified or ended at any time unless prohibited by law. For ZBag, the protection of existing balances and valid pending rebates in Section 6 applies.
  • We may limit quantities per customer/household/account/address.
  • Promotions cannot be applied to past purchases unless explicitly stated.

10) Acceptable Use; Prohibited Conduct

  • No fraudulent activity, chargebacks without cause, abuse of promotions, scraping, or interference with site operation.
  • No use of our content, trademarks, or product data except as permitted by law or with our written consent.
  • Harassment or abuse of staff: harassment, threats, intimidation, hate speech, slurs, stalking, doxxing, extortion/coercion, or repeated hostile communications toward any BSG employee or representative, including after a warning or boundary.
  • Fraud or deception: use of unauthorized/stolen payment methods; materially false claims regarding orders, delivery, product condition, or authorization; or fabrication/alteration of evidence.
  • Chargebacks and bans: Under our current store policy, every chargeback results in a purchase ban. Creating or using another account to evade a ban is prohibited.
  • Discount / promotion / loyalty abuse: deliberately exploiting system errors, duplicate credits, rebate-generating conversions or other mechanisms to obtain value contrary to the published ZBag rules; evading stated purchase or offer limits; using a new or different account to evade a purchase ban; or selling/transferring earned promotional credits outside approved methods. Business use is governed separately by the end-user eligibility and discretionary-enforcement provisions. An account restart by a customer who is not banned is not, by itself, loyalty abuse. Current eligibility rules apply. Approved personal uses include buying a BSG gift card with ZBag to give to someone else or to pay for one's own shipping; those uses alone are not exploitation. Direct ZBag-to-ZBag transfers between customers are not permitted.
  • Returns / refund abuse: excessive or patterned returns inconsistent with normal retail use; returning opened/used/damaged items as new; component/box swapping; partial returns; or repeated false “not received/damaged” claims.
  • Order / shipping abuse: refusing delivery to bypass policy; repeated address manipulation; or other conduct intended to force refunds, reshipments, or special treatment outside posted terms.
  • Other misconduct: unlawful activity involving BSG, interference with our website/systems, or any attempt to circumvent purchase limits or allocation rules.

Enforcement and NiceList eligibility: Loss of NiceList gift-rebate eligibility is separate from a purchase ban and from ZBag eligibility. That loss alone does not forfeit existing ZBag or remove the standard spending rebate on otherwise eligible purchases. Purchase bans and confirmed ZBag exploitation trigger forfeiture to the extent legally permitted under Section 6. Business use may, at BSG's discretion, result in removal of ZBag eligibility and lawful forfeiture, without automatically imposing a purchase ban. An account restart by a customer who is not banned is not, by itself, prohibited. Other order, promotion, end-user and purchase-limit terms still apply.

11) Intellectual Property

All site content (text, graphics, logos, product descriptions) is owned by BSG or licensed to us and protected by applicable IP laws. You receive a limited, revocable, non-transferable license to access and use the site for personal, non-commercial shopping.

12) Privacy; Electronic Communications

Your use of the site is also governed by our Privacy Policy. By using the site, you consent to receive service communications electronically (order confirmations, invoices, policy updates). You may manage marketing preferences via the links provided in our emails.

13) Disclaimers; Limitation of Liability

  • The site and products are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied.
  • To the fullest extent permitted by law, BSG is not liable for indirect, incidental, special, consequential, or punitive damages; our total liability for any claim related to a purchase is limited to the amount you paid for the affected order.

14) Indemnification

You agree to defend, indemnify, and hold harmless BSG and our employees, contractors, and affiliates from claims arising from your breach of these Terms or misuse of the site.

15) Changes to These Terms

We may update these Terms from time to time. The effective date at the top shows when they last changed. Updated Terms apply to orders placed after they are posted.

16) Governing Law

These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Clark County, Nevada, except where applicable law requires otherwise.

17) Contact

Questions about these Terms: dean@boardingschoolgames.com.