Shipping policy

Shipping policy

Shipping Policy

Updated: October 31, 2026

Processing times

  • In-stock items: usually ship within 1 to 2 business days. Please allow 3 to 5 business days for handling.
  • Rush My Order: see the Rush My Order product page for what it includes and its terms.
  • Items that must be transferred from another location: usually 1 to 2 weeks of added handling, occasionally up to 30 days, before carrier transit.
  • Used items: require re-certification for completeness/playability before shipping and may take extra handling time.

Carriers & tracking

We primarily use major carriers with full tracking. You’ll receive tracking by email once your label is created.

Combining orders

Want to add to an order? Place another order and email us both order numbers. If both are in stock (or expected shortly), we may combine them. Shipping adjustments for combined orders are handled case by case.

Orders with transfer items

  • If an order contains in-stock items and awaiting transfer items (expected within ~2 weeks), we’ll hold briefly and ship together when practical.
  • If transfer items are not imminent, we’ll split the order. When some items arrive, you can choose:
    • Attach to a new order at the same shipping class with no new shipping charge, or
    • Pay a $6.19 shipping origination charge to send the available items now by economy service, using your already-paid shipping portion. Faster services are available on request and are invoiced based on the service and destination.

Address accuracy & delivery

  • You are responsible for providing a complete and accurate shipping address. Before placing your order, check the recipient name, street address, apartment or suite, city, state, and ZIP or postal code, including any details supplied by autofill, a saved address, or an express checkout wallet.
  • Boarding School Games does not change your shipping address unless you direct us to do so. If you notice an error after ordering, email dean@boardingschoolgames.com promptly with your order number and the complete correct address. We cannot guarantee that a change can be made once fulfillment has begun.
  • If an incorrect or incomplete address you provided causes a package to be returned to sender, you may be required to pay additional shipping to have it sent again.
  • Signature requirements may be added at our discretion for higher-value shipments.
  • Order review for higher-risk shipments: We may hold, verify, or adjust shipment handling for unusually large-quantity or high-value orders, orders flagged for fraud/policy abuse risk, or shipments requiring signature/insurance.

Risk of loss

Risk of loss passes to you when the carrier picks up the package. If something looks lost or is marked delivered but missing, contact us promptly so we can help troubleshoot with the carrier.

Damage & loss claims

  • If an item arrives damaged in transit, email clear photos of the item, the shipping box, and the label within 7 days of delivery.
  • We’ll assist with a resolution. Shipping charges are non-refundable except in the case of carrier-confirmed loss.

Transit Damage vs. Internal Factory Defects

Transit damage is handled separately from missing, mispacked, or factory-defective internal components in a sealed product.

If your shipment arrives with external transit damage, email us within 7 days of delivery with clear photos of the item, shipping box, and shipping label so we can assist with the shipping-side issue.

If a factory-sealed game is opened and found to have missing components, mispacked contents, or factory-defective internal parts, that issue is handled under our Refund & Returns Policy. Boarding School Games does not provide replacement parts or accept opened-product returns, refunds, or exchanges for internal component issues. Customers should contact the publisher or manufacturer directly for any available component replacement or warranty support. Publisher policies vary, and some support programs may be limited to purchases made through authorized channels.

International shipping

  • We ship worldwide where permitted. Duties, taxes, and import fees are the customer’s responsibility (DDU/Delivered Duties Unpaid).
  • Transit times and tracking detail vary by destination and carrier.

Returns & refunds

This amendment applies only to customer-requested returns or exchanges of merchandise from orders already fulfilled by Boarding School Games. Merchandise must be unopened and in brand-new condition and must reach us no later than 30 calendar days after the date tracking shows it was delivered (for Local Delivery, the date we delivered it). The customer pays return shipping. Approved returns and exchanges receive store credit for the merchandise amount actually paid, less a 15% reduction in value. For an exchange, use that credit toward replacement merchandise. If the returned merchandise arrives damaged, we inspect it and determine the reduction in value based on its condition instead of applying the standard 15%. All other policies remain unchanged. See the Refund & Returns Policy for instructions and full terms.

Please see our Refund & Returns Policy for details, including the 24-hour cancellation window for most orders, the manual-review exception for unusually large/high-risk orders, and the 24-hour refund window for unredeemed ZBag and gift cards.

Need help?

Email us with your order number at dean@boardingschoolgames.com. We’re happy to help.


LOCAL DELIVERY

Local Delivery orders are usually completed within one calendar week (seven calendar days) after every item in the order is on hand. This is an estimate, not a guarantee. If an order includes incoming or transfer items, the delivery window begins only after all items are on hand.

Local Delivery orders are not eligible for Rush My Order. Rush processing does not change local-delivery scheduling.

Please include a current, accurate gate or building access code whenever one is required. If delivery cannot be completed because required access information is missing or incorrect, we reserve the right to apply a $5 surcharge to cover the additional time and fuel required for another delivery attempt. Please enter access details in the delivery instructions field at checkout.

See the Local Delivery policy for full details.