Privacy policy

Privacy policy

Privacy Policy

Updated: [12-01-2025]

Boarding School Games (“BSG,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what we collect, how we use it, who we share it with, and the choices you have. By using our site and services, you agree to this Policy.

1) What we collect

  • Identity & contact: name, email, billing/shipping address, phone.
  • Order & payment: items purchased, order totals, payment method type, last 4 digits/token (full card data is handled by our payment processor).
  • Account & wallet: ZBag balance and transactions, gift card balances/codes, wishlists, order history.
  • Device & usage: IP address, browser type, device identifiers, pages viewed, time on site, referring/exit pages, approximate location.
  • Support content: emails, messages, attachments you send us (e.g., damage photos).
  • Marketing preferences: your opt-ins/opt-outs for email/SMS/ads.

2) How we use information

  • Fulfill orders: process payments, ship products, provide updates.
  • Customer support: respond to questions, handle returns/claims.
  • Account & wallet: manage ZBag and gift card balances, post rebates, apply credits.
  • Security & fraud prevention: detect and prevent suspicious activity and chargebacks.
  • Order review & verification: verify payment/address details, prevent policy abuse, and manage large/high-risk orders that may require manual review before processing.
  • Improve our store: site analytics, product planning, performance monitoring.
  • Marketing: send offers (if you opt-in), run on-site and off-site ads, measure campaign performance.
  • Legal: comply with tax, accounting, and regulatory obligations.

3) Legal bases (EEA/UK)

If you’re in the EEA/UK, we process personal data on these bases: contract (to fulfill your order), legitimate interests (security, fraud prevention, order review/verification, analytics, improving services), consent (email/SMS marketing, certain cookies), and legal obligations (tax/accounting).

4) Sharing your information

We don’t sell your personal information for money. We share limited data with trusted service providers to run our store:

  • E-commerce platform (e.g., Shopify) for storefront, checkout, and order management.
  • Payment processors for secure payments (they receive payment detai