Privacy policy

Privacy Policy

Updated: October 31, 2026

Boarding School Games (“BSG,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what we collect, how we use it, who we share it with, and the choices you have. By using our site and services, you agree to this Policy.

1) What we collect

  • Identity & contact: name, email, billing/shipping address, phone.
  • Order & payment: items purchased, order totals, payment method type, last 4 digits/token (full card data is handled by our payment processor).
  • Delivery details: delivery instructions and any gate or building access code you give us for Local Delivery.
  • Account & wallet: ZBag balance and transactions, rebates, NiceList eligibility, gift card balances/codes, wishlists, order history.
  • Device & usage: IP address, browser type, device identifiers, pages viewed, time on site, referring/exit pages, approximate location.
  • Support content: emails, messages, attachments you send us (e.g., damage photos).
  • Marketing preferences: your opt-ins/opt-outs for marketing email and ads.

We collect this information directly from you, automatically through cookies and similar technologies when you use the site, and from our service providers (for example, carrier tracking updates and payment fraud screening results).

2) How we use information

  • Fulfill orders: process payments, ship and deliver products, provide updates.
  • Customer support: respond to questions, handle returns/claims.
  • Account & wallet: manage ZBag and gift card balances, post rebates, apply credits, and apply our eligibility and conduct rules.
  • Security & fraud prevention: detect and prevent suspicious activity and chargebacks.
  • Order review & verification: verify payment/address details, prevent policy abuse, and manage large/high-risk orders that may require manual review before processing.
  • Improve our store: site analytics, product planning, performance monitoring.
  • Marketing: send offers by email (if you opt in), run on-site and off-site ads, measure campaign performance.
  • Legal: comply with tax, accounting, and regulatory obligations, and enforce our Terms of Service.

3) Legal bases (EEA/UK)

If you’re in the EEA/UK, we process personal data on these bases: contract (to fulfill your order), legitimate interests (security, fraud prevention, order review/verification, analytics, improving services), consent (email marketing, certain cookies), and legal obligations (tax/accounting).

4) Sharing your information

We don’t sell your personal information for money. We share limited data with trusted service providers to run our store:

  • E-commerce platform (e.g., Shopify) for storefront, checkout, and order management.
  • Payment processors for secure payments. They receive the payment details needed to complete your transaction and screen for fraud; we do not store full card numbers.
  • Shipping carriers (USPS, UPS, and FedEx) receive your name, shipping address, phone, and package details to deliver your order and provide tracking. Local Delivery orders in the Las Vegas area are delivered by Boarding School Games, and your delivery details and access codes are used only to complete that delivery.
  • Email service providers send order and account messages and, if you opt in, marketing email. We do not send marketing text messages.
  • Analytics and advertising partners (Google, Meta, and Microsoft) help us understand site use and show and measure ads. They may use cookies or similar technologies.
  • Apps that run store features, such as stock and handling notices, receive only the information needed to provide that feature.
  • Professional advisers (e.g., accountants and lawyers) when needed to run our business.

We may also disclose information when required by law, to respond to legal process, to protect our rights, customers, or staff, to investigate fraud or chargebacks, or as part of a sale, merger, or transfer of our business or assets.

Some advertising uses, such as showing you ads on other sites based on your visits to ours, may count as “selling” or “sharing” personal information under certain U.S. state laws. You can opt out as described in section 7.

5) Cookies and similar technologies

We and our partners use cookies, pixels, and similar technologies to keep your cart and sign-in working, remember preferences, measure site performance, and support advertising. You can control cookies through your browser settings, and you can limit ad personalization through your Google, Meta, and Microsoft account settings. Blocking some cookies may stop parts of the site, such as the cart or checkout, from working.

6) How long we keep information

We keep personal information for as long as needed to fulfill orders, maintain your account and ZBag balance, handle returns, claims, and chargebacks, prevent fraud and enforce our policies, and meet tax, accounting, and legal requirements. As a general guide:

  • Orders, payments, and refunds: about seven years, for tax and accounting.
  • Account, ZBag, and gift card records: while your account or any balance remains open, and afterward for as long as needed to resolve disputes and meet legal requirements.
  • Purchase-ban, chargeback, and fraud records: as long as needed to enforce our Terms of Service.
  • Support messages and photos: about two years after the issue is resolved.
  • Marketing email list: until you unsubscribe, after which we keep only what is needed to honor your opt-out.

When information is no longer needed, we delete or de-identify it.

7) Your choices and rights

  • Marketing: unsubscribe from marketing email using the link in any message. We will still send order and account messages.
  • Account information: you can review and update your contact details in your account or by emailing us.
  • Access, correction, deletion, and portability: depending on where you live (including the EEA/UK and certain U.S. states), you may have the right to request a copy of your personal information, correct it, delete it, or receive it in a portable format.
  • Opt out of sale, sharing, or targeted advertising: where these rights apply, email us with the subject “Do not sell or share” and we will stop using your information for that purpose.
  • Nevada residents: we do not sell covered information as defined by Nevada law. You may still email us to submit an opt-out request.
  • Appeals and complaints: if we decline your request, you may reply to ask us to reconsider. EEA/UK residents may also complain to their local data protection authority.

To make a request, email dean@boardingschoolgames.com from the email address on your account and tell us what you are asking for. We will verify your request before acting on it and will not treat you differently for exercising your rights. We may keep information we are required to keep by law, need to complete an open order, or need to resolve a dispute, prevent fraud, or enforce our Terms of Service, including records of purchase bans, chargebacks, and ZBag balances.

8) Security

We use reasonable administrative, technical, and physical safeguards, and our platform and payment processors protect checkout and payment data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your account sign-in details private.

9) Children

Our site is not directed to children under 13, and we do not knowingly collect personal information from them. Purchases by minors are the responsibility of a parent or guardian, as described in our Terms of Service. If you believe a child has given us personal information, contact us and we will delete it.

10) International users

We are based in the United States, and our service providers may process information in the United States and other countries. Where required, we rely on appropriate safeguards for transfers of personal data from the EEA/UK.

11) Changes to this Policy

We may update this Privacy Policy from time to time. The “Updated” date at the top shows when it last changed. Material changes will be posted on this page before they take effect.

12) Contact us

Boarding School Games, Las Vegas, NV, USA
Email: dean@boardingschoolgames.com

This Privacy Policy works together with our Terms of Service, Refund & Returns Policy, and Shipping Policy.