Cancellation policy

Purchase Options – Cancellation Policy

Updated: October 31, 2026

24-hour cancellation window (most orders)

All transactions, including in-stock purchases, ZBag purchases, and gift card purchases, are cancelable for a refund to the original payment method within 24 hours of purchase, provided the order has not already been fulfilled or redeemed as store credit within that window.

Large / high-risk orders (manual review exception)

Orders that are unusually large in quantity, high in total value, or flagged for manual review/verification (including suspected resale, policy abuse, fraud risk, chargeback risk, or the need to verify address/payment details) may have cancellation restrictions even within the 24-hour window.

• We may refuse cancellation once processing/fulfillment begins.
• If we do cancel/refund, we may deduct non-refundable payment processing fees and related handling costs from the refund, up to 15% of the total paid.
• If we are able to void the authorization and avoid processing fees, we will do so.

ZBag & Gift Cards

Purchased ZBag credits and BSG gift cards are refundable to the original payment method for 24 hours if unredeemed. After 24 hours (or once any portion is redeemed), purchases are final.

Approved refunds follow our Refund Policy. Cancellations and refunds also affect earned rewards; see ZBag rebate adjustments. Balance protection, purchase bans, exploitation and discretionary forfeiture for business use are governed by our Terms of Service.

Returns and exchanges after fulfillment

This amendment applies only to customer-requested returns or exchanges of merchandise from orders already fulfilled by Boarding School Games. Merchandise must be unopened and in brand-new condition and must reach us no later than 30 calendar days after the date tracking shows it was delivered (for Local Delivery, the date we delivered it). The customer pays return shipping. Approved returns and exchanges receive store credit for the merchandise amount actually paid, less a 15% reduction in value. For an exchange, use that credit toward replacement merchandise. If the returned merchandise arrives damaged, we inspect it and determine the reduction in value based on its condition instead of applying the standard 15%. All other policies remain unchanged. See the Refund & Returns Policy for instructions and full terms.

Exclusions

Used products are sold as-is and are not returnable. Gift cards do not earn rebates. Gift cards cannot be used to purchase ZBag.

For ZBag payment eligibility, exclusions and shipping use, see using ZBag and gift cards.

This policy works with our Refund & Returns Policy, Shipping Policy, and Terms of Service.