Cancellation policy

Purchase Options – Cancellation Policy

24-hour cancellation window (most orders)

All transactions— including in-stock purchases, Special Orders, Preorders, Reservations, Deposits, ZBag purchases, and gift card purchases— are cancelable for a refund to the original payment method within 24 hours of purchase, provided the order has not already been fulfilled or redeemed as store credit within that window.

Large / high-risk orders (manual review exception)

Orders that are unusually large in quantity, high in total value, or flagged for manual review/verification (including suspected resale, policy abuse, fraud risk, chargeback risk, or the need to verify address/payment details) may have cancellation restrictions even within the 24-hour window.

• We may refuse cancellation once processing/fulfillment begins.
• If we do cancel/refund, we may deduct non-refundable payment processing fees and related handling costs from the refund, up to 15% of the order’s merchandise subtotal.
• If we are able to void the authorization and avoid processing fees, we will do so.

Reservations / Deposits (Partial Pay)

Your deposit reserves a spot in our fulfillment queue. The final price is set at fulfillment based on our pricing at that time; the deposit is not a price lock and will be credited to the final invoice. Shipping is billed on the final invoice.

Cancelability (after 24 hours)

You may cancel a Reservation, Special Order, or Preorder until the item has been invoiced to BSG by the supplier. If canceled before invoicing, we will restore the amount to ZBag store credit (or the original payment method for purchased ZBag/gift cards that are within the 24-hour unredeemed window—see below). Once invoiced and committed, the order is treated as in-stock and is not cancelable.

ZBag & Gift Cards

Purchased ZBag credits and BSG gift cards are refundable to the original payment method for 24 hours if unredeemed. After 24 hours (or once any portion is redeemed), purchases are final. You may authorize refunds of merchandise to ZBag at your discretion. Earned/promotional ZBag may be subject to forfeiture for bannable misconduct under our Terms of Service; see Terms for details.

Exclusions

Used products are sold as-is and are not returnable. Gift cards and memberships do not earn rebates and cannot be purchased with gift cards. ZBag cannot be used to pay shipping.

This policy works with our Refund & Returns Policy, Shipping Policy, and Terms of Service.