Contact information

Contact Boarding School Games

We’re here to help: fast, friendly, and to the point.

Best way to reach us

Email: dean@boardingschoolgames.com

  • Typical reply time: within 1 business day (Las Vegas / Pacific Time). Replies may take a bit longer on weekends or holidays.
  • Include: your order number (if applicable) and a short description of what you need.

Order support

Questions about an order, shipment, or combining orders? Email us with your order number and what you’d like to change. If both orders are in stock (or expected shortly), we may combine them. Shipping adjustments are handled case by case.

Manual review note: unusually large-quantity or high-value orders, or orders flagged for verification, may require additional processing time or confirmation before we can make changes.

Transit damage

If something arrives damaged in transit, email us within 7 days of delivery with:

  • Clear photos of the item, the shipping box, and the shipping label.
  • Your order number and a short description of the issue.

We’ll help with a resolution. (Shipping is non-refundable except for carrier-confirmed loss.)

We do not accept claims for missing or defective parts inside sealed products. See our Refund & Returns Policy.

Returns and exchanges of fulfilled orders

This amendment applies only to customer-requested returns or exchanges of merchandise from orders already fulfilled by Boarding School Games. Merchandise must be unopened and in brand-new condition and must reach us no later than 30 calendar days after the date tracking shows it was delivered (for Local Delivery, the date we delivered it). The customer pays return shipping. Approved returns and exchanges receive store credit for the merchandise amount actually paid, less a 15% reduction in value. For an exchange, use that credit toward replacement merchandise. If the returned merchandise arrives damaged, we inspect it and determine the reduction in value based on its condition instead of applying the standard 15%. All other policies remain unchanged. See the Refund & Returns Policy for instructions and full terms.

Used products

Used games are re-certified before shipping for completeness/playability. Because of that process and fraud risk, used items are sold as-is and are not returnable.

Cancellations (quick notes)

  • 24-hour grace (most orders): Most orders may be canceled for a refund to the original payment method within 24 hours if the order has not already been fulfilled or redeemed as store credit.
  • Large / high-risk orders (exception): Unusually large-quantity or high-value orders (or orders flagged for manual review/verification) may have cancellation restrictions. If a cancellation is approved, the refund may be reduced by non-refundable processing/handling costs, up to 15% of the total paid.

ZBag & Gift Cards (quick notes)

For rebates, balances and gift cards, start with our complete ZBag guide. Purchased ZBag and gift cards are refundable to the original payment method for 24 hours if unredeemed; after 24 hours, or once any portion is redeemed, those purchases are final. For help with your account, email us with the account email address and relevant order number.

Gift cards cannot be used to purchase ZBag.

Business hours & events

We operate from Las Vegas, NV (Pacific Time). We currently ship from a warehouse facility; no regular walk-in retail hours. Watch our Facebook or site announcements for pop-ups and event nights.

Helpful links

What to include (so we can help fast)

  • Order changes/combines: Order number(s) + what you’d like to add or adjust.
  • Transit damage: Photos (item, box, label) + order number + short description.
  • ZBag/Gift Card question: Your email on file + rough balance if known.
  • Large/high-risk order review: If your order is unusually large or high value, include any helpful verification details (e.g., preferred contact method) so we can resolve it quickly.

Can’t find what you need? Email dean@boardingschoolgames.com and we’ll sort it out.